When something is not right

Returns & refunds

Draft last updated 15 August 2026

Launch review required: replace placeholder business/contact details and have these drafts reviewed for your exact products, fulfilment process and applicable Indian law.

Food products

Because crisps are perishable food products, change-of-mind returns may not be appropriate once shipped. This must not limit any rights that apply to damaged, defective, incorrect or unsafe goods.

Report a problem

Customers should contact the business promptly with the order number, description and clear photographs of the product, packaging and batch details. A final reporting window and verified support channel must be published.

Refunds

Approved refunds are initiated to the original payment method. Banks and payment networks control the final credit timing. The admin portal records full or partial refunds and sends a customer notification.

Cancellations

Cancellation may be possible before fulfilment starts. Rules for already dispatched orders, failed delivery and return-to-origin charges require business approval and legal review before launch.